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My phone "pocket dials" even when off it turns on. Probably hits the power button. I've tried putting a password so it won't dial but last night it did it again!
My family does not appreciate getting calls at 3AM! (I work nights).
Any help is appreciated.
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Hi Dee0615,
The password being implemented should resolve this trouble with pocket dialing. The phone screen is unable to unlock itself with a password and calls should not be allowed. Can you verify this is still happening with that password being required by the phone? Follow me (MariaC_VZW) and send me a direct message with the details.
Thank you
MariaC_VZW
Please follow us on Twitter @VZWSupport
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Yes, it still dials out even with the password.
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Hi Dee0615,
Sorry to hear that your phone is still dialing out while in your pocket. To further assist you please follow me (NidiaA_VZW) and then DM me with your contact information so I can speak to you directly.
Thanks,
NidiaA_VZW
Please follow us on Twitter @VZWSupport
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I am trying to follow you (NidiA.VZW) I must be doing something wrong. Yes, the phone still dials out even with the password lock.
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It is still pocket dialing!!!!
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Hello Dee0615!
I am so sorry you're still experiencing this issue. I dug really deep and I think I may have found a work around.
It seems that the phone doesn't automatically lock, even with a password. To help ensure your don't pocket dial in the wee hours of the morning I would recommend these steps:
Settings> Phone Settings> Security> Lock Phone Now, OR Powering the phone off and back on
This will ensure that the phone is completely locked. Now, I understand this is a bit of extra work to avoid pocket dialing and we are working with Samsung to create a "Quick Lock" function available!
Keep me posted.
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport
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I have done that and it powers on and still dials.