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Samsung Convoy 3 => group tag
WV-Mike
Member

Samsung Convoy 3 => I have assigned some contacts with a group tag using the cloud back-up. When I sync the cloud and phone it does not show the group assignment on my phone.  How can I correct this?

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Re: Samsung Convoy 3 => group tag
vzw_customer_support
Customer Support

WV-Mike,


That's an awesome question. We want to make sure everything backs up the way you need it to. Did you assign them as a group online or on the phone? Do any groups show up if you go into your menu under contacts and then groups?


AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung Convoy 3 => group tag
WV-Mike
Member

"Did you assign them as a group online or on the phone?" AndrewT_VZW

Online.

"Do any groups show up if you go into your menu under contacts and then groups?" AndrewT_VZW

Online the groups show up and the contacts I assigned to the groups are listed.

On my phone under contacts is:

--------------------------------------

~ICE

~Favorites

Then my contact list starts

--------------------------------------

If I go into EDIT mode on the phone there is a field to enter the GROUP name

But, for those who are in a GROUP which was entered while online, the GROUP field is empty.

-mb

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