So my fiance got the Samsung convoy end of 2011 around November i would have to say. This morning the cat knocked it on the bathroom floor, which isnt tile, and the thing snapped in two. Screen and Keyboard = two pieces. Unfortunitly we didnt get the insurance cause it was a rugged phone and she doesnt put her phones through the abuse i do due to my work. Maybe we just got a defective weak phone but I wouldn't recommend this phone to anyone.
Hello dmmcallister26,
I'm sorry to hear the device snapped in two pieces. No one wants to endure that. I do want to advise that the Samsung Convoy is advertised to be a rugged device, but not an unbreakable device. The Convoy is advertised to meet military specifications for solar radiation, shock and dust resistance, humidity, and low and high temperature storage. For any physical damage all devices would need to be replaced under insurance protection. If you need any assistance with any replacement options I would be glad to assist. Please let me know if you have any additional questions. Thank you.
TominqueBo
VZW Support
Follow us on Twitter at @VZWSupport
If it is in the budget for the two of you to pay the full retail price, consider buying the Casio Ravine 2.
It appears that the basic difference (aside from the lack of a music player) between the Ravine 2 and the previous model the Ravine 1 is a more stable software that the Ravine 2 runs on.
PCmag says that they're weren't allowed by Verizon to subject their test unit to evaluate the claims of ruggedness, but here is what pcmag said about the Ravine 1:
"Since Casio markets the Ravine as a rugged phone, we decided to test that claim, just as we've done before with numerous similar devices. First, I ran the Ravine under running water from the kitchen faucet for over a minute. I opened and closed it numerous times during this process,. Then, I took the phone outside and threw it hard against the pavement eight times. For some of those throws, I opened the handset first, and made sure that every surface was hit hard at least twice, including the screen. It looked a little dirty after this, so I carefully washed it off again, cleaned off the grime, and tested it out thoroughly. So far, so good.
Next, I backed my Volkswagen Jetta out of the garage for some real fun. I ran over the Ravine three times, with two wheel passes each: twice closed, and once open with the screen, keyboard, and hinge exposed. After this performance, there were lots of scratches all over the phone's back rubber, and several of the port covers popped open. But that's it. Everything worked as before; there were still no scratches on the screen even though I ran directly over it. All of the buttons still worked, and test calls sounded fine in both directions. Even the hinge worked just as smoothly and solidly as before; it was impossible to tell any of this happened to the phone, except for a bit of wear around the edges and (of course) all the scratches on the back panel."
And cnet.com said this about the Ravine 2 in their review:
"Casio promises that the handset will be able to withstand shock, dust, vibration, salt fog, humidity, low and high temperatures, and immersion in water. Casio has a convenient list of these durability claims on its site, most of which do appear to hold up. We gave the Ravine 2 a bath, put it in the freezer, dropped it onto a hard surface, and generally banged it around (now I just need to find some salt fog). In each case it survived and kept on ticking. The moving parts, like the oversized ribbed hinge, also are built to last."
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