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Samsung Galaxy Core Prime-Open Apps button
sunnysideup
Member

The open apps soft key/button does not work on my BRAND NEW PHONE. Samsung Galaxy Core prime.  I refuse to pay $35 restocking fee for a phone that the features DO NOT work properly. Is there a fix for this? Or do I have to hassle with exchanging it for a phone that works the way it should? I have restarted the phone several times and have taken the battery out to try to reboot it that way.

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Re: Samsung Galaxy Core Prime-Open Apps button
vzw_customer_support
Customer Support

We want you to be happy with your new device. Do you currently have a screen protector on your device? 


EstebanP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!







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