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Samsung Galaxy Core Prime-Open Apps button

The open apps soft key/button does not work on my BRAND NEW PHONE. Samsung Galaxy Core prime.  I refuse to pay $35 restocking fee for a phone that the features DO NOT work properly. Is there a fix for this? Or do I have to hassle with exchanging it for a phone that works the way it should? I have restarted the phone several times and have taken the battery out to try to reboot it that way.

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Re: Samsung Galaxy Core Prime-Open Apps button
Customer Support

We want you to be happy with your new device. Do you currently have a screen protector on your device? 


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