Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Samsung Gusto 2 charging issue

I have had my Samsung Gusto 2 telephone for about 3-4 years, which is far from the term "old." I have had no issues whatsoever.

- On a full battery, it would last for nearly 4 days straight.

- It would take nearly 2-3 hours to charge.

- On appearance of the "low battery" warning, it would still last for about 3 hours before powering off.

- It does not, and has not, dropped calls.

- It is left on 24 hours a day.

- It has never seen water.

However, in August, I went on a cruise to the Carribean for 9 days, and kept it off except in Puerto Rico. Upon my return to America, my telephone was subject to the following conditions.

- It does not charge for more than 1.5 hours, even with a brand new battery. It barely even gets warm.

- It goes from full charge to completely dead in 36 hours flat, sometimes less.

- The battery dies within 20 minutes of the "low battery" chime.

- For 24 hours, it will indicate a full charge, but on the second day, it will reduce to 3/4 charge and then taper off to dead in 12 hours or less.

Before any advice is offered, I dug out the manual and have attempted all user-induced troubleshooting techniques:

- I tried *228, functions 1 & 2.

- I tried a phone reset (not a master reset).

- I tried using a brand-new, out-of-the-box battery.

- Bluetooth is not left on when I am not in my car.

Another crucial thing to note is that I had this issue last year with this telephone, and it was triggered by the same circumstance. I was on a Carribean cruise for 7 days, and when I returned, the same thing was happening. I took it to the Verizon store, and upon explaining where I was, the technician performed a "network reset," as she described it. She explained that it sometimes happens when the phone is taken out of the country, and the network can have this kind of effect on certain devices. This reset she did right in front of me, without taking to some unseen technician in the back room, and the problem was solved. The phone returned to charging at the normal rate.

This month, I took it to the Verizon store 2 times. Upon the 1st visit, it was determined that my phone was stuck in "roam," which they promptly corrected. However, a week after, the phone was still not charging properly. I took it over again and explained to the technician about my previous visit and what was done last year. After "resetting the network settings" and performing tests, they could offer no explanation nor could they say with certainty if it would resolve the issue. I am considering travelling to another Verizon store, as the one I have been going to doesn't seem to be helping.

Now, perhaps there is something the Verizon techs missed, or the problem lies elsewhere. Either way, this issue is still not resolved, and it only appeared after my cruise, not before. I refuse to believe that the telephone could deteriorate in such a fashion in the space of 9 days, regardless of its age. If there is someone who can offer counsel on this, it would be appreciated.

**Anyone with dopey answers (i.e., "get a new phone", "upgrade", "your phone is junk") need not apply, as I plan to use this telephone until it ceases to function or until Verizon no longer accepts them onto their network, whichever comes first. A "smart" telephone and the convolutions that follow them are not needed nor wanted in my life, especially when this one only costs $43 a month. Additionally, any answers must be based on actual knowledge and/or experience on the subject matter; nothing speculative or conjectural. Verizon technicians are more than welcome to answer as well.

Labels (1)
Re: Samsung Gusto 2 charging issue
Sr. Member

Are you able to try a fresh battery in the phone? I say this because rechargeable batteries don't last forever and every re-charge brings them down a little each time so maybe the battery has now lost a lot of it's charge after 4yrs of charging, that's not uncommon with rechargable batteries. Is there anyway to use the battery in another phone to see if it might be your phone? I hear what you are saying about traveling out of the country but this was just a thought on my part. When I had my ENV3 basic phone I went to Canada with it a lot and stayed and it was off some times and some times not and I never had issues with the battery doing that but could be your particular phone does not like to be out of the country. Mary

Re: Samsung Gusto 2 charging issue
Sr. Member

I beg to differ on it not being old but sometimes the basic phones will last a long time. So you didn't hard reset?  Go ahead and perform that.

Re: Samsung Gusto 2 charging issue
Sr. Leader
Sr. Leader

Here are a few settings to look at and see what is currently in place (and it may have already been covered...)  from the user manual:

System Select

Set system selections for roaming. For more information

about roaming, see “Roaming” on page 12.

1. From the Home screen, press the Left Soft Key

Menu ➔ Settings ➔ Phone ➔ System Select.

2. Use the Directional Key to highlight a setting,

then press SET:

• Home Only: Your phone is only active in your home network’s

coverage area. When outside the coverage area, your phone

will not roam, and call functions and other features will not be

available.  (Set to this one and restart the phone)

• Automatic: Your phone automatically acquires service based

on default settings, using the Verizon Wireless network and the

networks of roaming partners.


When you travel outside your home network’s coverage area,

your phone can roam to acquire service on other compatible

digital networks. When Roaming is active, the Roaming icon

appears in the display. (A triangle)  If you see this icon, you are roaming and it may explain the excess battery usage.

During roaming, some services may not be available.

Depending on your coverage area and service plan, extra

charges may apply when making or receiving call.

You can set global roaming options. For more information,

see “Global Data Roaming Access” on page 126 and

“System Select” on page 127.