Samsung Gusto it will not connect to Bluetooth

[Wireless3]

MY husband got a new phone end of last year. ( He likes the simple phones).  We had it connected to Bluetooth in his truck then end of March it stopped working and we can not get it to pair.  We have been to our local Verizon store they couldn't do said it was probably our truck so we went to our local dealership they couldn't get it to work either but they could connect their own Verizon phone so we went back to Verizon store different perso tried to help us and she couldn't do it either but she did say it was our phone. Not sure if it needs an uplate or what   But it's a law in Illinois that we have to have our phones connected to Bluetooth hands free.  Any suggestions. New phone is really not an options since we just got this one and it cost over $100

[naansalad]

what kind oh phone is it ? what error or message show when you try to connect on phone and truck? is any damage on device?

[naansalad]

you might look some info @

Search Results for samsung gusto bluetooth

hopefully that help you somehow

[Wireless3]

There is no damage to phone.  it looks like the phone is paired but when you press the Bluetooth to make a call it goes to on star. It didn't do that before and we dont have on star   Phone is a Samsung Gusto flip phone

[naansalad]

when you press the Bluetooth to make a call it goes to on star
on gusto or Bluetooth?

if on gusto then device issue....if on Bt then bt issue

look like both devices are not talking to each other...

when you went to store did you asked for replacement.

[Wireless3]

when we press Bluetooth it goes to on star.  Store didn't offer anything. I'm thinking maybe I need a phone number to call customer service