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Samsung Intensity 2 won't ring
lvlom
Member

Phone says "ringer silenced" when I get a call. Also the alarm doesn't sound. Anyone know how to fix it?

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Re: Samsung Intensity 2 won't ring
vzw_customer_support
Customer Support

lvlom,


Let's get your phone singing again. This sounds like the phone just needs the master volume adjusted. Check out this link on how to do that, and let us know how it goes: http://vz.to/2isx8iT


RussellM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung Intensity 2 won't ring
lvlom
Member

I already tried that among other things. I even did a factory reset. I think my phone is just broken. Sometimes the screen turns all white, all black or multicolored. Sometimes it is ok and I can make a call or write a text but mostly not. I am waiting for a new phone.

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Re: Samsung Intensity 2 won't ring
vzw_customer_support
Customer Support

Ivlom, this sounds like a lot of erratic behavior from your phone. This would be hard to live with. The factory reset would rule out a software issue. Has the phone been dropped? Is there any physical or liquid damage? Are you getting a replacement phone or an upgrade?

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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