I have a Samsung intensity 3 was working fine till a couple of months ago and now it keeps going into roaming. I have called in and did online chat about this. I was told they would check into it and get back to me. Still no one has gotten back to me and I am still having roaming trouble. There is a Verizon tower not too far from me. My cell is my only way to contact anyone if needed. So please help.
Thanks for bringing this to our attention, kekaii. Has anyone else reached out to you yet? What troubleshootings steps did you do over the phone? Is the issue only in a single area or is it all over the place?
TimothySS_VZW
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it is mainly at my home. I have switched to home on the phone options and
it doesn't go into roaming but it does drop the signal. I am out in the
middle of nowhere but there is a tower near me. within 20 miles or less.
there is mountains but when I first got phone I didn't have any trouble. it
has only happened in the past few months. we did report it on the phone and
to online chat at Verizon. they said there might be trouble with the tower
and would have someone get back to me. but no one has. My zip code is
89830. I did speak with other ppl in town that is closer to the tower and
they said they had the same trouble sometimes. I am in what is considered a
coverage area, so I shouldn't be having this much trouble. And as far as
trouble shooting the lady we spoke with on the phone said it may be my
phone cause it is older, but I also have a smart phone so we switched to it
and it would work either in fact what she had me do locked up the smart
phone and now I cant even use it to listen to music. So I am back on the
Samsung. I just want to know why I had no trouble then all of a sudden
started roaming and got charged for the roaming even though I really
shouldn't be.
On Mon, Apr 4, 2016 at 9:11 PM, Verizon Wireless Customer Support <
kekaii, I rely on my phone for my main form of communication as well. Let’s determine what’s going on with the network. To proceed, I have sent you a Private Message.
MarkP_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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