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Samsung Intensity II - How do I reset the security code?
VanDale1975
Member

I have used the same code since I have had this phone. This morning I wake up and type the code in and it says I have entered the incorrect code. NO one else uses this phone or even knows the security code.

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Re: Samsung Intensity II - How do I reset the security code?
SuzyQ
Sr. Leader
Sr. Leader

Are you talking about the unlock code?  If you've done a battery pull, that may have reset it to the lat 4 of the phone number.

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Re: Samsung Intensity II - How do I reset the security code?
NuDroidUsrr
Sr. Member

VanDale1975 wrote:

I have used the same code since I have had this phone. This morning I wake up and type the code in and it says I have entered the incorrect code. NO one else uses this phone or even knows the security code.

From what I see on other sites, you can either contact Verizon to have them send you the code, or you could go to a 3rd party site to buy an unlock code.

Re: Samsung Intensity II - How do I reset the security code?
SuzyQ
Sr. Leader
Sr. Leader

Are you talking about the unlock code?  If you've done a battery pull, that may have reset it to the lat 4 of the phone number.

Re: Samsung Intensity II - How do I reset the security code?
vzw_customer_support
Customer Support

Are you still having this issue VanDale1975? If so, I want to assist to get that device working! Is this your security lock code to access the device? If so, try the last four numbers of your phone number, 0000, or 1234. If it is another code, please be more specific so that I can better assist.

LenaA_VZW
Follow us on Twitter @VZWSupport

Re: Samsung Intensity II - How do I reset the security code?
VanDale1975
Member

Thanks for the assistance...I managed to speak with a helpful lady w/ Verizon and she helped me through the battery pull and entering the last four of my phone number. It fixed the problem right away. Thanks again. Smiley Happy

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