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Samsung Intensity II phone Backup Assistant Issues
janarrington
Member

Had to reactivate my husband's old Samsung Intensity II phone to use for myself.  Backup Assistant is calling wrong number (his old number).  Not sure how to fix this so that I can retrieve backup assistant phone numbers from MY old phone?  Also, where in this website is my backup phone list so that I can look at it?  Can't seem to find it anywhere.  Phone says to go to Get IT Now  and select app options, then cancel subscription.  Can't find that anywhere, either. Thanks.

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Re: Samsung Intensity II phone Backup Assistant Issues
vzw_customer_support
Customer Support

Worry no longer help has arrived janarrington! First off, since this was previously your husband's phone, we need to delete the application first. Click here to go to the "Non-Touchscreen Devices" instructions: http://spr.ly/6583hSbJ; Once uninstalled, then you'll go to reinstall them: http://spr.ly/6584hSbK And then you should be good to go! Keep us posted if you  have any further questions. Thanks!



KristieQ_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung Intensity II phone Backup Assistant Issues
janarrington
Member

Thanks so much  Smiley Happy

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