Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Intensity II
rlhappel
Member

I don't know what to do...the end button on my Samsung Intensity II just stopped working.  To end my call, I had to take the battery out of the phone.  Now I can't turn the phone back on because the end button is the on/off button as well.  The Verizon representative said that they don't fix phones.  What can I do?

Labels (1)
0 Likes
Re: Samsung Intensity II
edis54
Novice

Standard Limited Manufacturer Warranty covers repairs during 1-year period from the date of purchase. Contact Samsung if the 1-year period applies to you. I am surprised that Verizon Customer Service Rep has not advised you about this.

0 Likes
Re: Samsung Intensity II
vzw_customer_support
Customer Support

Oh goodness! You can't do much without that end button.
As long as there is no physical and/or liquid damage to the Intensity 2 and if you are still within the 1 year manufacturers warranty, we can replace it for you.
Give us a call (from another phone) 800.922.0204 option 3.
If there is physical damage to the phone and you have insurance, you can file an insurance claim to have the phone replaced http://bit.ly/07CrqPK.

Tamara H.
Follow us on Twitter @VZWSupport

0 Likes