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Samsung Intensity III Backlight
taratot
Member

The screen backlight on my Intensity III goes off completely while receiving or making a call.  I can't check during the call how long the call is lasting, signal strength, or time of day etc.  When ending the call I have to press the red button twice - once to restore the backlight, and again to end the call.

This is a terrible design flaw.  The one time you do need to see the screen is during a call.  Is there a fix or a way around it? 

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Re: Samsung Intensity III Backlight
vzw_customer_support
Customer Support

Thanks for sharing your issue taratot. I can see why checking your phone during the call would be necessary. Does the backlight go off completely right away? Try pressing your okay button while on the call. Does the screen light up? Try also changing your backlight settings by going to Settings & Tools, Display Settings, Backlight, Display, Duration. Extend the time.

Let me know if this helps.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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