I upgraded to a Samsung Intensity III one week ago, and I just made arrangements to replace it. That's because I've found while it will pair successfully with any device I've tried (3 headsets and one vehicle), once paired it will not successfully connect with any of them. Hands-free connectivity is very important for me, and if the phone won't allow that, it's a deal-breaker. I contacted Samsung's technical support people and asked for assistance, and their reply was I should contact my vehicle's manufacturer because it was their problem. Prior to this I was using an LG Venus and just recently switched to a new one I'd purchased on eBay and had in storage as a "spare" or "backup" phone. I made the switch after a portion of my earlier Venus' touch screen went bad, but then found Verizon, in an obvious push to get us to quit using older devices, wouldn't allow me to download Backup Assistant to this new, virgin Venus. So I decided to do an upgrade, despite that meaning I'd be charged the new $30.00 BS fee and would be disposing of a virtually new Venus.
Well, since the Intensity III is "broken", I'll be replacing it in the next few days. I don't like Samsung's attitude that it's "someone else's fault", so I won't give another Intensity III a try. I don't need a touch screen (in fact I don't even need a QWERTY keyboard, since I don't text), so despite all the negative reviews I guess I'll go back to LG and try a Cosmos 2. Hopefully it will work. If not, I guess I'll try to return it too, and maybe just rely on software to back up my contacts (and calendar!) to my computer periodically. In that case, I'll want my $30.00 back too. I've been a Verizon customer for 20 years and wouldn't think that to be too much to ask.
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