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Samsung Intensity III- keypad frozen (but not locked)
June9
Member

The phone is not in auto lock mode.  None of the keys on the keypad work and the screen is black.  When I slide out the soft keypad, then the phone lights up. None of those keys work either. I can't shut the phone off.  I can only make calls when using blue tooth in my car.  The calls disconnect shortly thereafter or the sound becomes scratchy and I can't hear anyone. Please advise.

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Re: Samsung Intensity III- keypad frozen (but not locked)
MiiHere
Leader

If your phone is frozen have you taken the battery out and tried to reboot?

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Re: Samsung Intensity III- keypad frozen (but not locked)
MiiHere
Leader

If your phone is frozen have you taken the battery out and tried to reboot?

Re: Samsung Intensity III- keypad frozen (but not locked)
June9
Member

I just reinstalled the battery and the phone now works. Thank You!

Re: Samsung Intensity III- keypad frozen (but not locked)
MiiHere
Leader

Awesome. Glad that worked.

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