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Samsung Intensity III

i recently switched from a Samsung Brightside to a Samsung Intensity III due to my Brightside getting issue is my phone does not always alert me to incoming or missed calls

another and bigger issue is voicemail...a lot of friends have asked me why i never respond their messages...i got curious and called in voicemail...i had 8 new messages and the phone did not alert to any of them

can someone please help ASAP

thank you

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Re: Samsung Intensity III
Customer Support

Hello Barb1951,

Wow! I'm extremely sorry to hear that you are not being notified of your voice mail messages. I understand how important it is to make sure you have access to these notifications. Have you set up your voice mail on the new device yet? In order to receive these alerts, you will need to set up your voice mail service first. I have provided you with an online walkthrough since these steps are very detailed. To view this link, please visit

Once these steps are completed, please let us know if you have any additional issues. Thanks!

VZW Support
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