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Samsung Intensity service issues
BSikes56
Member

My Samsung Intensity (I know it'sold but I like it and don't want a smartphone) has suddenly started having problems with the service area.  I usually don't have a problem with the phone except when I am at home.  This has not been a problem before.  Any suggestions?

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Re: Samsung Intensity service issues
pherson
Leader

Yes.

Get a new phone.

Re: Samsung Intensity service issues
vzw_customer_support
Customer Support

We want to ensure you are getting the best service possible BSikes56. When did you start experiencing service issues? Are issues only when you are indoors or both indoors and outdoors? Have you made any recent changes to your phone when these issues started?



Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung Intensity service issues
MiiHere
Leader

That made me laugh.

Things have changed since...2011 so you're quite a bit behind by using that device.

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Re: Samsung Intensity service issues
BSikes56
Member

Having issues with service both inside and outside.  No changes to the phone.  Phone does seem to work in other areas such as when I am at work.  I know I just need to break down and buy a new phone.  Smiley Happy

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Re: Samsung Intensity service issues
MiiHere
Leader

You could back up anything you want to keep from it; contacts and then factory reset it, this MAY help.

Re: Samsung Intensity service issues
BSikes56
Member

Thanks for the suggestion.  It is worth a try.  I just really don't want to change phones.  All I do is talk & text!  And not that much of that.   

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Re: Samsung Intensity service issues
vzw_customer_support
Customer Support




ChristinaM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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