Samsung SCH-U450 "Message Failed" when trying to text

[Fully]

Received a basic phone for my son.  Calls are fine, but receive error when trying to sent texts.  Any suggestions?

[vzw_customer_support]

I want your son to be able to send text messages Fully! Is your phone on prepaid or postpaid service? I understand that an error message is displayed when sending, is he able to receive messages? Do you have a text messaging plan on his line? What is your ZIP code?

AntonioC_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Fully]

Antonio, I was able to online chat with Verizon Support and get the phone working.  Since the line was initially setup for a home phone base unit that did not have VM and Text, it appears the tech in store did not configure the device correctly when I transferred the number.  Luckily the online support through the chats are more detailed than what I got in store.  Now everything is working correctly.  Thank you for the response!