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Samsung u370 - can't hear callers

Samsung u370 - can't hear callers and they can't hear me.  I've tried changing TTY setttings (it started in the off position), this lets me hear callers but not the other way or them hear me but not the other way.  Anything to try to fix would be appreciated.

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Re: Samsung u370 - can't hear callers
Customer Support

Hi darrenk. I know making sure people can hear you and that you can hear other people is very important. Are you still having this trouble?

Since you mentioned adjusting the TTY setting does help with part of the audio, a reset may be the best way to ensure we can get you a working phone quickly. This will erase all user data and restore the handset to the original factory settings.

1. From the main screen, touch Menu.
2. Touch Settings & Tools.
3. Touch Phone Settings.
4. Touch Security. (If prompted, touch OK.)
5. Enter the Security Code (default is the last 4 digits of the phone number).
6. Touch Restore Phone.
7. Touch Yes.
8. Touch OK. 
9. Enter the Security Code (default is the last 4 digits of the phone number).

Before resetting your phone, please run Backup Assistant to back up your contacts, and also save all your pictures to your memory card.

Thank you

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