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Show me you value my business, upgrade me now
shepherds
Member

I have been loyal to Verizon despite all the other deals I can have, and most of my friends and family have jumped to T-Mobile, cheaper, new phone every 6 months, we stay in populated areas so coverage in mountains doesn't really help us.  We decided to stay with Verizon all these years.  Time for Verizon to return the favor, my upgrade is due in June but both of our phones are dying.  I don't know why Verizon stopped the early upgrade option, but cell phones can't be reliable after a year, sucks more after a year and a half.  Please contact us about making something that works for us, otherwise T-Mobile is going to have new customers soon.

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Re: Show me you value my business, upgrade me now
ttipgem
Sr. Member

You can upgrade your phone at any point.  Whether or not you get the phone at a discounted price will depend on whether or not you are eligible for a discounted price.  If you aren't eligible, then you have to pay full price.

You are not going to get an upgraded phone at a discounted price that far ahead of when you are eligible.

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Re: Show me you value my business, upgrade me now
Not applicable

You signed a 2 year contract so you can fulfill those terms just like you'd expect Verizon to.

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Re: Show me you value my business, upgrade me now
shepherds
Member

Well, I'm not here to argue Verizon's tactics, they need to do what they need to do.  Just wanted them to know that they are about to lose two 10+ years customers.  I'm sure some will say good riddance, but it's a well-known fact any cellphones starts to act up after 1 year, forcing people to wait two full years is not practical.  They used to do it right when they allowed early upgrade, but I guess they figured they can bully their loyal customers and ditch it.  While other carriers are aggressively stealing their base away with payment of termination fee and superior upgrade plans like the JUMP.  All I want from Verizon is allowed our phones to be upgraded merely 3 months in advance, but if Verizon thinks being 10+ years loyal customers with them isn't worth a waiver, that's fine, another carrier can earn our business.

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Re: Show me you value my business, upgrade me now
Tidbits
Sr. Leader

Problem is... You agreed 2 years. Back when they had 1 year contracts everyone took the 2 years because they'd rather save a few hundred more.

IMHO I think carriers should get rid of the subsidization model.

Re: Show me you value my business, upgrade me now
flutterfly8497
Sr. Member

I have had my phone (Galaxy S3) for almost two years, no issues at all. T-Mobile has JUMP, AT&T has NEXT, Verizon has EDGE. All require upgrade eligibility to start in the program. With these programs, you will pay full retail price, or at least half of it to be able to upgrade again. With Verizon you can do this every 30 days if you want, but with all of them you have to trade in the previous phone. Personally, I think it's a ripoff.

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Re: Show me you value my business, upgrade me now
Tidbits
Sr. Leader

All of them you have to trade in your device... The only time no matter what service is if it's paid off... Go figure... So if you think Verizon version is a rip off based on the fact you have to trade in your phone then ALL of them are ripoffs.

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Re: Show me you value my business, upgrade me now
Not applicable

You have to Trade In a working and good condition device. If someone breaks it, water damage, heavy scratches or messes with the OS you are out of luck.

Good Luck

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Re: Show me you value my business, upgrade me now
flutterfly8497
Sr. Member

Yes, I know that. I do think they are all ripoffs, at least to me. I understand there are plenty of people who want to participate. What I was pointing out was that the OP referred to JUMP, but this is not the only program out there.

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Re: Show me you value my business, upgrade me now
Tidbits
Sr. Leader

Elector wrote:

You have to Trade In a working and good condition device. If someone breaks it, water damage, heavy scratches or messes with the OS you are out of luck.

Good Luck

I was just saying by the way he worded it that Verizon EDGE plan was the only "ripoff" based on the fact you had to trade it in.

I am on T-Mobile Jump! program for personal use.  I use Verizon for work(company pays for this line).  I like T-Mobile version better simply because of the insurance component(I'd be paying this anyway with my line of work I break at least one device a year it seems like).

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