This has happened to me before in the past and all i would have to do is go onto the Support Chat and they would fix the problem. But for some reason the chat tab wont load and says "blank". HELP KBGKathleen <- not sure if these are the right people.
I'm sorry that you're having trouble adding your phone card to the device, Doodlebob! Please reach out to our Prepay Customer Service team at 888-294-6804 for help resolving this. Hope you feel better soon!
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