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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
The contacts syncing feature is frozen
kdeuler
Member

HI. After I update my contacts in My Verizon, then click the Sync button. The red "Syncing" thermometer appears, but it stays in this mode indefinitely. Any ideas why this might be happening? Do I need to install some kind of app on the phone first?

I'm trying to use this feature for the first time on my basic LG phone.

Thanks!

-Kurt

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Re: The contacts syncing feature is frozen
vzw_customer_support
Customer Support

Hi kdeuler - We certainly want you to be able to easily manage your contacts! Upon review the Sync featues through the website does not apply to Basic Phones as it is trying to connect to the Verizon Cloud app. Verizon Cloud is not available on Basic Phones at this time.


Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: The contacts syncing feature is frozen
vzw_customer_support
Customer Support

Hi kdeuler - We certainly want you to be able to easily manage your contacts! Upon review the Sync featues through the website does not apply to Basic Phones as it is trying to connect to the Verizon Cloud app. Verizon Cloud is not available on Basic Phones at this time.


Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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