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Time stamp is off on text messages
KARPER43
Member

Moved from CA to CO this summer and now every text message, no matter where they are from, shows Stored at what looks to be CA time and Received at what looks to be CO time. This didn't happen when we lived in CA and got text from our daughter who lived in CO. Time was right on everything. Address has been changed on account. Is there a fix? Or am I stuck with not knowing what time a text came in?

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Re: Time stamp is off on text messages
Ann154
MVP MVP
MVP

Did you change both the billing and service addresses?

If you have a basic phone, did you reprogram it when you moved to Colorado? Dial *228, option 2 to update the PRL (preferred roaming list).

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Time stamp is off on text messages
vzw_customer_support
Customer Support

KARPER43, thatnk you for reaching out to us. We certainly want to make sure that your concerns are being addressed promptly. Have you set your device to auto-date and time?


NicoleT_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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