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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Transfer Contacts from LG Cosmos 2 to LG Env3?

I know someone who had to upgrade from the LG Cosmos 1 to the Cosmos 2 because the "slider" mechanism wore out. She HATES, HATES, HATES the Cosmos 2 - mostly due to the laggy UI.

In doing research, the LG Env3 still ranks to be one of the best non-data, text-friendly basic phone. I may be able to find a used LG Env3 but in very good condition through a reputable Ebay seller.

Question 1: How can I transfer contacts from the Cosmos 2 to the new Env3? Will the Verizon Store Tech Department do this for me upon activation?

Question 2: How do I ensure that an ESN is clean? Last time I called Verizon to verify an ESN on an Ebay Phone, the CSR assured me that it was clean. After buying the used phone, I went to the store and the rep said the ESN was NOT clean. I double-checked and it was indeed the same ESN......

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Re: Transfer Contacts from LG Cosmos 2 to LG Env3?
Customer Support

Hello ! I can provide guidance for transferring (as preserving) contacts and for verifying availability of a device! First, for transfer of contacts, your friend can install Backup Assistant to her current phone. It is free of charge, and remains the best way to transfer and protect the contact list. Learn more about it here:

Next, to verify the availability of the replacement device, you can use this tool:

Thanks for your time!

Dion M.
VZW Support
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