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Transfering contacts
FWB123
Member

We are upgrading from a Samsung Gusto to a Samsung Convoy.  We completed the contacts back-up, but when we hit "Next" to transfer to the new device (Convoy) the website response was "We're sorry."  We cannot activate the new phone until we are certain the contacts are transferred.  There is no telephone number to call for support.  Please help.

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Re: Transfering contacts
tbo27
Sr. Member

You have to use the backup assistance app from the old phone to load the contacts online.  Then once it's says they are backed up just run it again on new phone to pull them down.  No website needed at all. You can find bua in media center under browse and download

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Re: Transfering contacts
tbo27
Sr. Member

You have to use the backup assistance app from the old phone to load the contacts online.  Then once it's says they are backed up just run it again on new phone to pull them down.  No website needed at all. You can find bua in media center under browse and download

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Re: Transfering contacts
vzw_customer_support
Customer Support

FWB123,

Help is on the way! Lets get that new phone activated for you! Please try dialing *228 from your mobile device and select option 1. Please advise if that works for you.

StevenR_VZW
Follow us on Twitter at @VZWSupport

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