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Unable to change voicemail greeting/get to voicemail menu

I have a Verizon LG Basic Phone.

I need to change my voicemail personal greeting. I dialed *86, however, when I press # to get to the main menu, nothing happens, the operator just continues to talk and send me to the voicemails. So as of now I cannot get to the main menu w/ options of changing the voicemail.

Please help, thanks!

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Re: Unable to change voicemail greeting/get to voicemail menu
Sr. Leader
Sr. Leader

When I call in to my voicemail using *86, I am asked to enter my password, then press #.  Once I do that, I hear "You have X new messages and X saved messages.  To listen to your messages, press 1 .... personal options, press 4".  If I press 4, then there is another menu of selections for recording a greeting, etc....  just follow the prompts for what you want to do.