Upgrade free phone offer

[acraftylady2]

At this point I would go into a corporate store and look at phones.  Tell them your needs and see what deals they have.  I am a phone person so like my Samsung note 10 plus which is pricey.  My son is not a phone person so got him a lower end Samsung last Christmas for $200 and he is perfectly happy with it.  I prefer to look at phones in person so I can see the size of the screen and how it feels in my hand.

[vzw_customer_support]

To send us a Private Message, Dh15, do you have a Facebook or Twitter account? 

[acraftylady2]

They stated they don't do Facebook or Twitter.  Really weird their private messaging doesn't work.

[vzw_customer_support]

We want to ensure that you have the best wireless experience possible,tfay412. Is there anything that we can help with specifically concerning your service or account? -ChrisM_VZW

[acraftylady2]

They simply want to know if they can pay the difference on better phones from the upgrade offer they received for lower end phones.  Should be a simple yes or no answer I would think.

[vzw_customer_support]

Regrettably, sending an email is not an option for us. A Private Note will be sent to assist you further. BrittanyC_VZW

[acraftylady2]

They stated their private messaging at the top of this page  is not working when they respond so need to fix that before you can help them with the original problem it seems as they have no other way to reach our for help.

[vzw_customer_support]

dh15, we are sorry to hear of the troubles you are experiencing with reaching a customer service representative and not being able to reply to us in a Private Message. We are here to make sure you receive a resolution. In regards to your concern, we will not be able to transfer a promotional offer to a different device. In order to take advantage of the promotional device offer, you will need to purchase the device that is eligible for that offer. 

I hope this information helps. Please let us know if you have additional questions or concerns we can assist you with. 

[dh15]

I am disappointed with your decision stating that Verizon will not allow me to use a promo credit to obtain a much better phone than the free  garbage phones (based on Verizon website customer reviews).  I feel that  I made a decent offer to allow me to upgrade, as you requested) and still obtain a phone that I feel would be of much better quality and would meet my needs.

Hopefully, you will re-consider and come up with a deal we can both agree with.

[acraftylady2]

Why do people feel so entitled these days that a company should do certain things for them?  There are a lot of other carriers offering deals that might better suit people.  Here AT&T keeps advertising existing members get the same deals as new members so I bet a lot of people are switching.