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VERIZON UNHELPFUL.
cheryl2343
Member

been with Verizon for years at least 8 and I recently had an upgrade and I paid for insurance for the upgrade well my dog stepped on my phone and the stupid thing just snaps like a cracker. so thinking I might get some understanding and help I call customer service and the women on the phone made it sound like she was really going to help me. my mom did not want me using her upgrade because it would ruin her data plan which I explained to the women and she said not a problem let me talk to my manager and I can have him change the date of the upgrade for this other phone on your account because its only two months away from getting an upgrade so I thought awesome she puts me on hold for about 5 min tells me sorry she is talking to her manager and the freakin jerk tells her he wont do that. can do that but wont. ( see how Verizon treats a loyal costumer?)  so im pretty mad about this they are able to do that but just wont for me and I have put aloooot a lot a lot of money into their stupid company (I don't have good luck with phones)  so the lady apologizes and sends me to the insurance company which I paid for and was under the impression that no matter the problem they will replace the phone if you pay such and such. so I get ahold of the insurance company and they want to make me pay 45 DOLLARS ADDITIONALLY FOR A FLIPPING USED PHONE!!!!!! MINE WAS BRAND NEW!  low and behold I hung up. I will not be sticking with Verizon much longer they have no costumer value and its just bs. you guys make millions and can do something to help but wont. its a joke. I am not happy with the services and I do not feel like a valued costumer,  thanks for nothing.

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Re: VERIZON UNHELPFUL.
cheryl2343
Member

oh and tried to get live support to chat with someone about this issue because I cannot call and complain because I do not have a phone and guess what I cannot reach anyone.

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Re: VERIZON UNHELPFUL.
Not applicable

http://www.phoneclaim.com/verizon

you can do it on line.

You get a used device because after you took yours out of the box you USED it. So the phone you have is used, and because of carelessness it is also BROKEN so its a deal at that price they are asking you to pay.

All insurance companies have deductibles. Asurian is no different.

Or just go out and pay hundreds of dollars to replace it of course the choice is yours.

Good Luck

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Re: VERIZON UNHELPFUL.
acraftylady
Sr. Member

I guess you never heard of an insurance deductible with things? Did you read the insurance contract when you signed up because if you had this should not be a surprise to you. You should be mad at yourself for not being careful with your phone. Find someone with an old Verizon phone laying in a drawer they don't want until upgrade time. Mary

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Re: VERIZON UNHELPFUL.
Not applicable

Let's see most people get that car insurance, deductible. homeowners insurance, deductible. health insurance, deductible. but when it comes to phone insurance then it's "oh my lord what is this 'deductible' thing I've never heard of it. Outrageous!"

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