Verizon mess-up

[Opal407]

I just bought a Verizon prepaid phone and bought the $35 package for unlimited text and 500 minutes of calling. When I check to see what package aI have it even tells me so. So why am I "Out of minutes" and unable to send/receive any calls or texts. I check my bill and it has been charging me for every text I have sent! So now, because I need a phone for my job, I bought another $35 package. I'm expecting a response on this. I want my first $35 back because I bought something and didn't receive the advertised service. Will anyone tell me what just happened?

[j9time · Accepted solution]

If you dial *611 from your phone, customer service will fix it for you.