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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon mess-up
Opal407
Member

I just bought a Verizon prepaid phone and bought the $35 package for unlimited text and 500 minutes of calling. When I check to see what package aI have it even tells me so. So why am I "Out of minutes" and unable to send/receive any calls or texts. I check my bill and it has been charging me for every text I have sent! So now, because I need a phone for my job, I bought another $35 package. I'm expecting a response on this. I want my first $35 back because I bought something and didn't receive the advertised service. Will anyone tell me what just happened?

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Re: Verizon mess-up
j9time
Member

If you dial *611 from your phone, customer service will fix it for you.

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Re: Verizon mess-up
j9time
Member

If you dial *611 from your phone, customer service will fix it for you.

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