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Verizon "stole" my account balace

I thought I was a "pay as you go customer" and had an account balance of $15.15 (about 60 minutes at 0.25/minute);  However, I did not make a payment by the ninth of the month and Verizon "warned" me that failure to make a payment would result in the loss of my number - ok I can understand that, but then they just took my account balance - in effect stole my $15.15.  It was not even reinstated when I did make a payment of $5.00 on 12.11.15.

I have my phone for emergencies and am not a daily user, why should I have to pay each month just to keep Verizon from stealing my balance each month?!

This sounds more like extortion - pay me more money or I will take all you've paid into your account: "Use it or Lose it".


Dissatisfied former "Customer".



Personal information removed as required by Verizon Wireless Terms of Service.

Thank you,

Verizon Moderator

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