We were lied to by Verizon- , I believe was the rep at corporate.
. They told us we could turn in our old phones and get two $30 gift cards to be used as $60 credit on any Vzon bill.
When we went to the store to turn in the old phones, the manager, Gilbert, stated all he could do is talk to his super and request a $30 gift card. Initially they offered us $1 for each phone( basic recycling reimbursement).
I was promised $60 in gift cards for credit against the $60 in upgrade fees charged to us.
Disappointed again. COnnectivity is great but their customer service reps lie and, overall, their customer service sucks!
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When you 'chat' with someone, chances are they are not even from the lower 48 states