Its the old Motorola Razr.
You mention that “because if the number was compromised freezing the account for a short time wont resolve the number being used without your permission and knowledge”. Why would the customer representative not mention this when the phone was reactivated? Where they unaware of the potential? Or where they not concerned about Singhja’s situation?
Its may be hard to say what the CS rep was thinking when they reactivated the account but I really think that may be the start of the major issues because most would see that as a bit strange to deactivate a device due to the account being compromised and then reactivate the same account and then have someone use the device... This would make at a little difficult to separate the authorized and unauthorized calls.
I would have sent online and requested a number change and this way the traffic on the problem number would have stopped and the device could have been activated again with a clean number and then followed up with Verizon to verify the problem resolved.
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