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Video received…but unable view.

I was recently sent a video over a basic phone on my account. I am unable to view this video, how can I view it? I was prompted to visit a website but when I visited it I was still unable to view the video. What can I do to view the video?

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Re: Video received…but unable view.
Customer Support

Hello grindstaff_tn,

      I know how exciting it can be to relive and share a captured moment on your mobile device. With video messages, this capability is now a reality! I'm eager to partner with you and get this resolved. May I ask what make and model basic phone do you have? Also, how large is the video file? Can I assume that you are able to view other video messages received? As you share the details then we can customize a solution for you.

Thank you...

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