Somehow my voicemail has been changed to use an extended absence greeting or basically a greeting by verizon that tells callers I am unavailble. I had a regular voicemail set up but now no one can leave me a message. I've called my cell phone using other phones and it is always the same message with no option of leaving a message. I went to my voicemail account to try and change it and it asks me to change my greeting to either name, standard message with my number or a personlized greeting. I use the one with just my name. I call again, no change! Customer service was un helpful as I could not understand the person and had to keep asking them to repeat themselves. I am just so frustrated! Can anyone help?