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Voicemail Missing
Psychopav
Member

My voicemail used to work fine, but now when people call me and my phone is off, or when I dial *86, or when I dial my own number, they/I am prompted to enter my 10 digit phone number.  When I do so, the system indicates that I don't have voicemail.  No other greetings or options are played, and no voicemails are able to be left.

I have a Samsung Intensity II

I have checked my settings on My Verizon and Basic Voicemail is enabled.

Any help?

Thanks,

Pav

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Correct Answers
Re: Voicemail Missing
Ann154
Expert
Expert

You might want to call customer service and see if they can reset your voicemail.  Then be sure to set it up soon afterwards.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Voicemail Missing
Psychopav
Member

Now, when people call me, instead of getting the 10 digit number prompt (like I get when I dial #86), they hear "enter your pin" instead of my VM greeting.  I tried my VM password but but that did not work.

Any help would be most appreciated...

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Re: Voicemail Missing
Ann154
Expert
Expert

You might want to call customer service and see if they can reset your voicemail.  Then be sure to set it up soon afterwards.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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