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Voicemail stopped working
Ran440
Member

Tried to check voice mail yesterday and got a message saying " can not be completed as the called party is unavailable" Same thing today.  This is from a basic Verizon Kyocera flip phone. Has been working fine up to this point.

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Re: Voicemail stopped working
jav6
Leader

@Ran440 wrote:

Tried to check voice mail yesterday and got a message saying " can not be completed as the called party is unavailable" Same thing today.  This is from a basic Verizon Kyocera flip phone. Has been working fine up to this point.


Tried calling *86 right now and call went thru fine to the prompt: "Please enter your password, then press pound".  What were you dialing?

I'm not using a basic phone though, but a moto z4.

...Just another VZW customer...trying to offer some assistance...
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Re: Voicemail stopped working
Ran440
Member

*86

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Re: Voicemail stopped working
Ran440
Member

Still getting " Welcome to Verizon wireless. Your call can not be completed as the called party is unavailable ".

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Re: Voicemail stopped working
jav6
Leader

@Ran440 wrote:

Still getting " Welcome to Verizon wireless. Your call can not be completed as the called party is unavailable ".


What if you dial your own number?  I get the same prompt to enter my password.

...Just another VZW customer...trying to offer some assistance...
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Re: Voicemail stopped working
Ran440
Member

I can click on voicemail in my contacts, dial *86 or dial my own phone # and get the same message.

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Re: Voicemail stopped working
Ran440
Member

I did that. Same response. Also same response when I dial *86.

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Re: Voicemail stopped working
vzw_customer_support
Customer Support

Do you still have a 3G device? These are being phased out as we can no longer support the network they operate from. If not please send us a PM/DM to review your account.

*Heather

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Re: Voicemail stopped working
jav6
Leader

https://www.verizon.com/support/no-longer-supported-kyocera-devices/

...Just another VZW customer...trying to offer some assistance...
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Re: Voicemail stopped working
vzw_customer_support
Customer Support

It's important that you are able to access your Voicemail. We will be sending you a Private Note, so we can take a look at our line details further. 

*Brianna

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