Voicemail stopped working

[Ran440]

Tried to check voice mail yesterday and got a message saying " can not be completed as the called party is unavailable" Same thing today.  This is from a basic Verizon Kyocera flip phone. Has been working fine up to this point.

[jav6]

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@Ran440 wrote:

Tried to check voice mail yesterday and got a message saying " can not be completed as the called party is unavailable" Same thing today.  This is from a basic Verizon Kyocera flip phone. Has been working fine up to this point.

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Tried calling *86 right now and call went thru fine to the prompt: "Please enter your password, then press pound".  What were you dialing?

I'm not using a basic phone though, but a moto z4.

[Ran440]

*86

[Ran440]

Still getting " Welcome to Verizon wireless. Your call can not be completed as the called party is unavailable ".

[jav6]

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@Ran440 wrote:

Still getting " Welcome to Verizon wireless. Your call can not be completed as the called party is unavailable ".

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What if you dial your own number?  I get the same prompt to enter my password.

[Ran440]

I can click on voicemail in my contacts, dial *86 or dial my own phone # and get the same message.

[Ran440]

I did that. Same response. Also same response when I dial *86.

[vzw_customer_support]

Do you still have a 3G device? These are being phased out as we can no longer support the network they operate from. If not please send us a PM/DM to review your account.

*Heather

[jav6]

https://www.verizon.com/support/no-longer-supported-kyocera-devices/

[vzw_customer_support]

It's important that you are able to access your Voicemail. We will be sending you a Private Note, so we can take a look at our line details further. 

*Brianna