What do I do? Vz sent me a Journey phone I didn't order nor want.!

[tikibar1]

Are you currently using a phone that will be affected by the 3G network shutdown?

Free flip phones to 3G customers 

Free phone FAQs 

[vzw_customer_support]

This does not sound right at all. I would like to investigate this for you. Please meet us in a private message. 

-Amber

[vzw_customer_support]

We are here to provide you the support you need, and answer any question. To do so, please send us a Private Note for assistance. *Angel

[spigmu]

Exact same thing is happening to me, except it's an $80 Kazuna eTalk that I'm being charged in full for!! Didn't order, never even thought about. Without my permission or knowledge.

Now I have to spend an entire day undoing this.  

[vzw_customer_support]

Thanks for reaching out, I hope your day is going great. I am sorry for any inconvenience, we want to be sure this is resolved. I have sent you a Private Message to continue. 

-Rosie

[lstanley1]

They sent me one too and when I questioned it, I was told that I ordered it. They even sent an email that looked like I ordered it. That should be against the law. I refused the shipment but am now looking for a new provider. I no longer trust Verizon. My bill went up even though they claim you will not be charged. 

[vzw_customer_support]

It is important to know what you are paying for. We are here to help and review the bill. Please meet us in the Private Note we sent to continue. 

~Gina