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Why Is My Bill Showing That I Am Making 411 Calls?
0jhjuy76
Member

i got my new Feb 2017 bill and i had $7.96 extra chage called " Voice Overage Charge ".   I called Customer Service and they told me i called 411     4 times on Jan 18th between 7:50am and 8:20am.   It is impossible for me to call 411 on a weekday and that early on the morning because i am sleep until 9am on weekdays.    also 2 of the calls (7:50am - 7:53am)  and the other two ( 8:18am - 8:20am).    there is a 2 to 3 min gap between those calls.      

Customer service said they are giving me a one time curtursy and that if i didn't use my phone, then someone did.  I told them that no one used my phone and that i have never called 411 since google and yahoo got invented.   

There is something going on here.  I will be calling FCC and making them aware.     

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