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Why Won't My Convoy 3 recognize an SD card?
swongman
Newbie
‎01-29-2017 11:36 PM

I installed a Sandisk ultra plus 64 GB micro SD XC card into my son's Samsung Convoy 3 and when I go to Card Memory in settings, I get "No card memory, insert card". Do I need to format before installing? I cannot find anything on Verizon's site to instruct

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Re: memory card not found in Convoy 3
tikibar1
Community Leader
Community Leader
‎01-30-2017 08:01 AM

Try a smaller capacity SD card; the phone supports up to a 32 GB card.

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Re: memory card not found in Convoy 3
tikibar1
Community Leader
Community Leader
‎01-30-2017 08:01 AM

Try a smaller capacity SD card; the phone supports up to a 32 GB card.

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Re: memory card not found in Convoy 3
vzw_customer_support
Customer Service Rep
‎01-31-2017 11:42 PM

We are always here for support. May we ask if the Memory Card was purchased at a Verizon location? KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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