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Why are my picture messages showing up black pictures?
rgscrappin
Member

Everytime I receive a multimedia message, the picture shows up black.  What is going on?

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Re: Why are my picture messages showing up black pictures?
rgscrappin
Member

Actually just fixed the problem myself. Did a hard reset on the phone and

the pictures are now there! Thanks!

On Sun, Aug 17, 2014 at 2:03 PM, Verizon Wireless Customer Support <

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Re: Why are my picture messages showing up black pictures?
vzw_customer_support
Customer Support

Rgscrappin,

Oh no! Lets get those pictures showing up. Which make/model phone do you have? Have you been able to view them in the past?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Why are my picture messages showing up black pictures?
rgscrappin
Member

The phone is a Samsung Brightside Model #SCH-U380

In the past, I have viewed pictures and downloaded them to the phone.

On Sun, Aug 17, 2014 at 2:03 PM, Verizon Wireless Customer Support <

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Re: Why are my picture messages showing up black pictures?
rgscrappin
Member

Actually just fixed the problem myself. Did a hard reset on the phone and

the pictures are now there! Thanks!

On Sun, Aug 17, 2014 at 2:03 PM, Verizon Wireless Customer Support <