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Why are older phones not working on the new towers? I’m gettin less coverage by the week.

I was told by a rude Grass Valley employee of Verizon that I had to buy a new phone to keep up with Verizon. My 3 year old is junk and that is why it doesn’t ping off the towers. I asked why they sold me old technology 3 years ago and she said I must read books and watch TV, that I’m not current. Sorry my masters degree trumps her Verizon retail skills.

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Re: Why are older phones not working on the new towers?  I’m gettin less coverage by the week.

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.