Why can't I access my VM from home?

[Mopar70]

I dropped my phone yesterday while working and had to get a replacement phone.  I'm using my wife's Samsung at the moment, but have been trying to access my VM from home, why won't it work? I dial my cell # and the recording goes on and on even with using *86, pound, or anything so I can input my password, and nothing works, it wants me to leave a message.  I'm frustrated. Any help is appreciated.

[Ann154]

To access your voicemail from another phone, you should dial your phone number. Then when you hear your greeting, press the # symbol to interrupt it. At that point, you will be prompted to enter your password.

[Mopar70]

Thanks for the info but I've tried it probably a dozen times so far and it won't do it.  Not sure why and it's annoying.  Even my wife's tried it from her cell phone and it doesn't work.  At this point and time, I'm ready to say forget it and when my replacement phone finally comes in, my wife can access the VM for me.

[Ann154]

It should work. I accessed my voicemail with those steps after I posted it to verify my memory was correct.

Your voicemail was setup and working before your phone broke, right?

[mdram4x4]

could be an issue with your vm box

call customer service