Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why can't I have the Samsung Haven replaced without paying for a new phone since the battery needed for this model will not hold a charge more then 24 hrs?
NanaSt
Member

The Haven is my husbands phone and he calls me from work every night and we talk about 15 minutes.  He calls my verizon phone so there is no charge but the problem we have is the phone will not stay charged.  We took it in and had it tested along with the house charge and the car charge.   All three device are fine so they ordered us a new battey.  We put that in and the same thing happens.  We don't text, receive text, take or send pictures.    We have texting blocked so nothing can use up his battery and yet it still dies.  Can you please tell me how we can get this phone replaced without buying a new one.  The contract isn't up for renewal until Oct. 2013.  We have been long time customers of verizon and I feel we should be able to get a product replaced if it is a defective product the company is selling.  It seems Verizon knows there is a problem since there have been so many complaint filed in the last 9 months.  If we buy something from Home Depot or Lowes and that product is not working right, they replace it and they go back to the companies that supply it.  I am willing to bet Samsung would take Verizon,s complaint more seriously then they would an average consummer.  Please tell me Verizon is finally listening to their customers.

Labels (1)
0 Likes
Re: Why can't I have the Samsung Haven replaced without paying for a new phone since the battery needed for this model will not hold a charge more then 24 hrs?
vzw_customer_support
Customer Support

Hi NanaSt!

I'm sorry you feel the device is not working properly. We want you to enjoy the full experience of your pone! I did review the specifications on the Samsung Haven, and it has an average usage time of up to 300 minutes, which is roughly 5 hours. It would appear the Haven is working better than designed. I hope with the proper expectations you can enjoy the device to its fullest performance! I'm here if you have any further question or concerns.

Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Why can't I have the Samsung Haven replaced without paying for a new phone since the battery needed for this model will not hold a charge more then 24 hrs?
THerman
Member

Samsung Haven deteriorated quickly: more than half of incoming calls never ring or register in my call log; voicemail messages are indicated yet they are not retrievable;  battery life shows at least 50% charge and still turns off. This phone is a lemon.

0 Likes
Re: Why can't I have the Samsung Haven replaced without paying for a new phone since the battery needed for this model will not hold a charge more then 24 hrs?
vzw_customer_support
Customer Support

Hi THerman!

We definitely don't want you having a phone described as a lemon so let's work on getting everything back up to a peachy status. What you've indicated is certainly an issue. So, let's fix this.

First, when it comes to your calls not ringing or registering in your log, my recommendation is to update your phone. To do this, simply dial *228, choose option 2, wait for completion and for your phone to restart itself. This will have it resync with our network for optimal usage. Regarding the battery, personally I like to pull my battery every now and again for up to 60 seconds before reinserting (all while the phone is powered off). If you don't notice improvement, we may need to look into a replacement if life is shortlived below what was described prior.

EvanO_VZW
VZW Support
Follow Us On Twitter @VZWSupport

0 Likes