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Why do I see usage minutes assigned to my own cell phone number?
Mike999
Member

When I check my minutes of phone usage, I see my own number listed with a lot of minutes assigned?

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Re: Why do I see usage minutes assigned to my own cell phone number?
AZSALUKI
Sr. Leader
Sr. Leader

i believe if you check on all of the lines, they will show the total amount, if it is a shared plan. i know in my "my verizon" online account, i can click on any of the 3 lines and it shows the total minutes for all 3, since that's all that really matters as far as your allowance goes.

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Re: Why do I see usage minutes assigned to my own cell phone number?
OnTheGo63
Member

I was told I would receive an email (or text message?) any time our account was getting close to being over in minutes. I believe I did receive one of these notifications one time, allowing me to upgrade my amount of minutes and sparing me a high monthly bill.

Not so this month!

For a number of temporary reasons, including family issues and my wife's new job, we incurred much more than $100 in extra fees associated with usage of a higher number of minutes than usual.

I never received a notice that I was getting near my limit, contrary to what I had been promised.

When I contacted the Verizon rep, he told me the alert system doesn't always work. So, in effect, Verizon has a back-up system you can't depend on all the time when you are close to exceeding your minutes or you have exceeded them. Verizon apparently checks once a month and, if you have already exceeded your limit, you don't receive a friendly alert.

What is the use of that? This is like a nuclear power plant having a back-up generator that may or may not work. The best the rep could do was try to sell me on an unlimited minutes service that would have cost $20 more a month. A service that, based on my monthly average, I clearly did not need.

This is the latest in many episodes of poor customer service that I have experienced from Verizon in recent years. Support for three trips abroad using temporary phones were botched, costing my company significant expense. Verizon also botched service that was promised to me on a trip to Puerto Rico last January. (I did get a refund but the aggravation and lack of service was not worth it.) When a Verizon phone rep talked me into buying a Droid with a Hotspot in the summer of 2011, she quoted a price that I was later told was no longer available. So that was another case of tough beans for me.

It took me more than a year to merge my wireless online account with my landline and FIOS online account - and I was only able to do it by taking time away from work during the day.

In general, I have found Verizon reps to be less trained and less competent than in the past. Some have even been rude at times of critical need (like when I'm about to leave the country). I always stuck with Verizon in the past, despite higher costs and the burden of required contracts, because the company offered good connectivity and excellent customer service. But that is a thing of the past. I am considering an exit strategy for the 6 phones on my account, which has been active for about 10 years. My kids are grown and I should be able to hold off on upgrades and take advantage of non-contract, less expensive and better service when Comcast and other companies start to ramp up.

If I were Verizon, I would invest in infrastructure and staff training so that everyone understands how the FIOS, landline, and wireless pieces of the business work together. As it is now, the reps only know their piece and refer you to other people who may or may not be available to address all of the needs you may have as a customer. Staff training would also make sure that you can trust what a rep tells you, which just isn't the case any more. My colleagues have experienced this lack of dependability as well. Verizon better wise up or it go into decline sooner or later.

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Re: Why do I see usage minutes assigned to my own cell phone number?
commonsense101
Sr. Member

Verizon

and Verizon wireless are two companies

KFC, tacobell and pizzahut are owned by the same people

Should pizzahut know how much a taco costs?

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Re: Why do I see usage minutes assigned to my own cell phone number?
OnTheGo63
Member

Yes, if they're selling under the same brand and from the same location.

But your comparison makes no sense, Common, because Pizza Hut products and

Taco Bell products are marketed under different brands and at different

locations. Verizon and Verizon Wireless have integrated horizontally,

confusing customers.

Please excuse brevity & typos. On my phone. --Sean

On Aug 6, 2012 11:01 PM, "commonsense101" <community@verizonwireless.com>

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Re: Why do I see usage minutes assigned to my own cell phone number?
commonsense101
Sr. Member

So should verizon wireless employee's learn everything there is about comcast and direct tv as well?

Separate business should stay seprate

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