I am not the original poster, but I am having the same issue with my Gusto 3. For about a month now, it randomly shuts itself off. Sometimes I take it out of my coat pocket and it is off. It also shuts itself off a lot when I close the phone. It has even shut itself off numerous times when I open the phone. It is not the battery. It seems like it could have something to do with opening and closing the flip phone, maybe something that the hinge is doing. I am missing phone calls because of this. This Samsung Gusto 3 is not even two years old. I had an LG flip phone that lasted 6 years without any issues at all. I liked this Gusto 3 when I got it, but now I am hating it more every day. I have no need for a smartphone. I like flip phones. It is apparent that the difference in quality between Samsung and LG flip phones is huge.
We never want you to miss a call! It breaks my heart that this is happened because we always want you to stay connected to the people most important to you. Is there any physical or water damage on this device? Are you noticing any other mechanical issues with the phone?
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Having your device shut down is not the experience we want you to have. When did this problem start? Did anything change on the phone when this issue started?