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Why doesn't my device always ring?
andyman1
Member

Our Samsung Convoy 3 phone will sometimes not ring when receiving a call. If it is powered off and back on again it will work for several days then act up again. Any suggestions.

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Re: Our Samsung Convoy 3 some times does not ring when receiving a call. After powering off and back on it will work for several days then stop ringing again. Any suggestions?
vzw_customer_support
Customer Support

Hello Andyman1

I'm sorry to hear your having these issues. Let's look further into this. Is the device in a case? Does the case move? Try dialing *228 and choose option 1 and retest.
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Our Samsung Convoy 3 some times does not ring when receiving a call. After powering off and back on it will work for several days then stop ringing again. Any suggestions?
vzw_customer_support
Customer Support

Hello Andyman1

I'm sorry to hear your having these issues. Let's look further into this. Is the device in a case? Does the case move? Try dialing *228 and choose option 1 and retest.
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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