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Why is Verizon charging $30 for upgrade for existing customers?
mar29oct
Member

After many years with Verizon it is becoming way too expensive to have a plain old basic phone. Why Verizon is charging upgrade fee when under 2 years contract the cost of the phone is already included. I currently without a contract with month by month and still paying for the phone, what gives? Maybe is time for me to change the carriers, since advance of wireless technology there is virtually not much different between the carriers.

Labels (1)
Re: Why is Verizon charging $30 for upgrade for existing customers?
stoproundingoffminute

Greed... Nothing more nothing less

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Re: Why is Verizon charging $30 for upgrade for existing customers?
Ann154
Expert
Expert

Sprint and AT&T both have a higher upgrade fee and has had it for years before Verizon Wireless added theirs.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why is Verizon charging $30 for upgrade for existing customers?
mar29oct
Member

Two wrongs don't make it right. IMO sooner or later Verizon will regret their policies. They already trying to match other carriers. And like I said in original posting with the advance of technology and deregulation the difference between service is at best minimum, Verizon shines with customer service, but seeing the trend how long this will last?

Re: Why is Verizon charging $30 for upgrade for existing customers?
stoproundingoffminute

It's a  shared/Joint monopoly by the big  carriers

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Re: Why is Verizon charging $30 for upgrade for existing customers?
jroeder
Sr. Member

Right, but what Ann was getting at is there is no point in changing providers as you stated, over an upgrade fee.

Since Sprint and AT&T also have upgrade fees....which are higher, you can't change providers to avoid the fee.

T-Mobile doesn't have upgrade fees but you can throw out discounted phones too, since they only charge full price of the phones.

Re: Why is Verizon charging $30 for upgrade for existing customers?
mar29oct
Member

I totally get it, but if I switch i don't have to pay upgrade fee since I will be a new customer. Having said that I will most likely buy me my own phone and do no contract with whatever carrier, here in NY is so much cheaper than contract phones in a long run, because of all the fees carriers charge. On no-contract phone all you pay is sales tax each month.

Re: Why is Verizon charging $30 for upgrade for existing customers?
Ann154
Expert
Expert

New accounts usually have an activation fee too.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Why is Verizon charging $30 for upgrade for existing customers?
Tacabron
Member

They tried to implement a $2 payment fee. When that was shut down, they found a way to make up the difference with the Activation fee, or upgrade fee.

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Re: Why is Verizon charging $30 for upgrade for existing customers?
rcschnoor
Sr. Leader
Sr. Leader

And to think, that payment fee would have ended up being $24 every 2 years instead of $30 if you upgrade every 2 years.

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