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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why is my balance incorrect?

I bought my $35 Prepaid Card, as usual, yesterday. My bill was due today. For some reason I have a balance, in red, of $34.80. Why did it not take my $35 and how can I fix this? Please help! Thank you in advance!

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Re: Why is my balance incorrect?
Customer Support

I'm sorry your having issues with your prepaid service RachaelNicole98.Please reach out to our prepaid department to review the account. I'm sure they can get this addressed. They can be reached at 888-294-6804.

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