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Why is my balance incorrect?
RachaelNicole98

I bought my $35 Prepaid Card, as usual, yesterday. My bill was due today. For some reason I have a balance, in red, of $34.80. Why did it not take my $35 and how can I fix this? Please help! Thank you in advance!

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Re: Why is my balance incorrect?
vzw_customer_support
Customer Support

I'm sorry your having issues with your prepaid service RachaelNicole98.Please reach out to our prepaid department to review the account. I'm sure they can get this addressed. They can be reached at 888-294-6804.

JoeL_VZW
Follow us on Twitter @VZWSupport

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