Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Worst customer service I've ever seen

I tried calling my voicemail and it would give me an error as if i had dialed a wrong number. After around 30 minutes with the automated system and its worthless tips it gave me the option of talking with a representative, then told me to call from a land line and hung up on me. Then I called back it said i notice you called earlier are you still having problems, said it would send me to a customer service rep and disconnected me again. When I finally made it through to the representative I had to explain the problem at least 5 times.(I'm being generous.) She was impossible to understand, namely because she would alternate between a normal speaking voice and whispers. To top it off she said she was checking to see if my voicemail was disabled because if it was we needed to get it "abled". I would rather talk to an Indian customer service rep they're easier to understand.  If i have another problem with my phone, I'm just going to throw it out and get a new one. It's preferable to going through that entire process again.

Labels (1)
Re: Worst customer service I've ever seen
Sr. Member

We don't have a home phone line so when ever we have voice mail troubles I just go over to a Verizon store and they call for me since I can't call from another phone when no one else is home with their cells and get the problem fixed in 5min or at least that worked for me. Mary