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Zerizon Wireless Software Update Assistant
roperdoug
Member

I have installed Zerizon's Software Update Assistant for my LG Revere Basic Phone. I have downloaded and install updates when I'm told there is an update for my VN150 with no problem but this morning I got and update notice and hooked my wireless up to download. It started to download and then if froze. Now all I can get is the white screen with the Verizon Logo, the LG Logo and the message: Downloading...Do not unplug

I've tried unplugging, restarting and taken the battery out and re-inserting. It goes back the that screen. I can't turn it off or anything.

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Re: Zerizon Wireless Software Update Assistant
vzw_customer_support
Customer Support

Hi roperdoug,

I trust that your wireless phone issue has been resolved by now. Unplugging your phone and removing the battery for 30 seconds will most likely allow you to power on again. If you continue to experience the same software update issue, please do a Master Reset http://goo.gl/ucqOD and then attempt to update your device.

Let us know if this resolves your concerns.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/vzwsupport

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